Knowledge Management for results (1 week)

Start Dates: Aug 01, 2010-Aug 06, 2010 Nov 08, 2010-Nov 12, 2010

Duration

1 Week


Course Objectives

To develop participants knowledge in Organisational development to deliver the necessary results to improve an organisations quality, productivity and customer service.


Who should attend

Directors and Executives and General Managers and Managers who are responsible for others in getting results and who wish to improve.


Prerequisites

None


Course Overview

This workshop is based on best practice practical evidence from world-wide organisations.

What is knowledge Management and what are the benefits of KM?

Different types of organisations will require different approaches. Understand the six fundamentals that need to be in place for knowledge management to succeed. The four business strategies to consider and the four frameworks for strategic thinking.

Knowledge Audit- what is it and how to carry one out. The two types of knowledge audits-what they are and how to measure them. Different types of knowledge-which is the most valuable and how to get it!

Practical tools and tips on how to capture KM.
Codifying knowledge. What, when and how to capture the relevant knowledge, how to codify it and how and when to distribute it.

Using IT to leverage knowledge of your staff. Most organisations are now realising the benefits of “communities of practice.

Communities of practice within your organisation- how they can be used and the benefits.

Coaching and mentoring for success. What is coaching? What are the five critical skills for successful coaching-understanding the fastest growing skill in Europe and how to use it to leverage knowledge in your organisation.

Designing your workspace for success. The four different types of workspace, and the implications for your workspace and sharing knowledge.

Actions-you will be encouraged to consider this business critical strategy and what practical actions you can take to develop a Learning organisation fit for the 21st Centaury.


Learning Goal


Course Materials

Workshop support materials, HBT coaching Booklet, coaching Videos.


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