Course Objectives
Technical expertise and strategic insight are essential for leadership, but they are no longer sufficient on their own.

In complex, fast-changing environments, leaders must also be able to understand and manage their own emotions, read the emotions of others, and build relationships that support trust, collaboration, and performance.

Emotional Intelligence (EI) – the ability to recognise, understand, and manage emotions in oneself and others – is a critical differentiator for effective leadership. High-EI leaders communicate more effectively, navigate conflict constructively, lead through change with empathy, and create climates where people can do their best work.
Yet many leaders have had little structured development in EI. They may rely on intuition or past experience, leading to blind spots in self-awareness, unhelpful habits under pressure, or missed opportunities to connect with and motivate others.

This intensive 5-day programme is designed to help leaders at all levels strengthen their emotional intelligence and apply it deliberately in their day-to-day leadership. It combines practical EI frameworks with reflection, feedback, and skills practice, grounded in participants’ real leadership challenges.

Through case studies, guided exercises, and peer coaching, delegates will learn how to deepen self-awareness, manage emotional triggers, read group dynamics, and lead conversations that build trust, resolve tension, and align people around shared goals.


Who should attend?
Executives navigating high-pressure environments, organisational change, or challenging external scrutiny. Heads of function, business unit leaders, and operational managers who lead diverse teams and must balance performance, wellbeing, and engagement. Leaders responsible for service delivery, customer relationships, or cross-functional collaboration. Leaders of projects and change initiatives who must build buy-in, manage resistance, and keep people aligned through uncertainty. Sponsors, change agents, and PMO leaders seeking to strengthen stakeholder relationships and communication. Coaches, mentors, and people managers who support others’ development and performance through conversation and feedback.

Course Overview
Foundations of Emotional Intelligence in Leadership